Flagship Store Manager - Bluewater

JOB DESCRIPTION

Job Title

Flagship Manager

Department

Retail

Reports to

Regional Manager

Personal Qualities

1. Leadership

• Is an inspirational role model to others and creates the desire in others to work for them
• Uses motivational strategies to bring out the best in their team and colleagues
• Anticipates the impact of decisions on individuals, teams and the business
• Creates an environment where new ideas are encouraged and worked with
• Communicates the business objectives, and articulates them for effective implementation in all areas
• In touch with each individual and has the ability to bring out the best in people, inspiring teams to want to achieve success
• Confidently gives feedback to individuals and the team in a timely, sincere and direct way, whilst working towards a positive outcome

2. Personal Effectiveness

• Consistently drives themselves and others in a dynamic and energised way to achieve business objectives
• Thinks creatively to resolve issues and adopts an innovative approach to develop the business
• Uses delegation effectively as a means to achieve objectives and develop others
• Uses all available methods and resources in order to manage people effectively from a distance
• Embraces change and sees it as an opportunity to develop ad improve, whilst supporting others to do the same
• Works in a planned, organised manner with attention to detail
• Takes accountability for all areas of their business
• Creates a lasting impression by having a positive influence on the business, colleagues and team
• Views people as their most valuable asset and resource
• Develops relationships with all departments in head office to keep them in touch with the retail business
• Communicates effectively at all levels internally and externally

3. Brand Ambassador

• Consistently demonstrates the brand values in everything they do
• Presenting a positive and professional approach both internally ad externally
• Always considers the way they look and conducts themselves to ensure the brand image is never compromised
• Demonstrates pride and belief in the brand that is shared by their team
• Creates a positive environment where people enjoy work, while achieving great results

4. Developing self and others

• Is committed to the development of self and others
• Creates and implements robust succession and development plans
• Identifies and nurtures talent
• Actively encourages feedback from others and sees it as an opportunity for development
• manages own development
• Identifies ways to develop personal qualities and technical skills
• Views and seeks challenges and views them as development opportunities
• Uses coaching to develop others

Technical Skills

1. Commercial awareness

• Understands the local market and takes action to increase market share
• maintains an up to date knowledge of retail market place in order to continually identify trading opportunities and risks
• Actions business reviews on a regular basis driving out clear actions to improve business performance
• Adopt own business mentality and create ideas to move the brand forward
• Give quality feedback on trading, whilst also thinking of ways to improve current trade
• Analyses all available reports and takes action to drive profit
• Effectively manages space to drive sales
• Reacts immediately to trading opportunities in order to potentialise sales

2. People

• Develops people by putting them in new and challenging situations
• Recruits the best people that fit with the brand
• Actions Personal Development Reviews with the team on a regular basis driving out clear objectives that are owned by the individual
• Uses performance management processes to ensure all teams are at the required standard
• Ensure the right people are in the right place at the right time

3. Customer Focus

• Creatively look for ways to ensure customer first mentality is in place
• Continually search for ways to ‘exceed customer expectation’
• Seek out customer feedback, evaluating it and making changes where appropriate
• Leads by example and personally demonstrates exceptional customer focus whenever in branch
• Actively works with management teams to ensure we are delivering an amazing customer experience at all times
• Is creative and persistent in their mission offer the best customer experience on the high street
• Constantly looks for ways to improve store environment

4. Visual Excellence

• Creates a visually exciting environment in every store which is in keeping with the Centre of Excellence guidelines

5. Operations

• Ensures all stores follow company procedures
• Ensures excellent back of house
• Ensures adherence at all times to company security procedures and policies, maintaining a safe working environment and adhering to all regulations under the Health and Safety at Work Act
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Flagship Specific

• Exceptional store manager ready for the next level
• Can drive store onto next level and turn current store into flagship store for the brand
• Make store a stand out representation of Hobbs
• Be a market leader
• Showcase the best of Hobbs and make store a destination shopping experience within the West End
• Think outside the box and leader of innovation
• Drive the brand by hosting and delivering regular store events